Comments on: I.C.E. - hot gear for surge protection http://www.n0hr.com/hamradio_blog/2007/09/16/ice-hot-gear-for-surge-protection/ Ham radio towers, software, coax, DXing, contesting, and life in general Thu, 28 Aug 2008 00:14:31 +0000 http://wordpress.org/?v=2.5.1 By: pat http://www.n0hr.com/hamradio_blog/2007/09/16/ice-hot-gear-for-surge-protection/#comment-5647 pat Wed, 03 Oct 2007 18:57:41 +0000 http://www.n0hr.com/hamradio_blog/2007/09/16/ice-hot-gear-for-surge-protection/#comment-5647 Fortunately, I had relatively good luck with ICE on this order. Order was placed on Sept 16 and received the equipment on Oct 2nd. Wasn't quite as fast as I would have liked, but it wasn't the worst I've seen. I did send an email after waiting two weeks asking for a status - didn't get a reply... so you're right that they could improve on customer service. Fortunately, I had relatively good luck with ICE on this order. Order was placed on Sept 16 and received the equipment on Oct 2nd. Wasn’t quite as fast as I would have liked, but it wasn’t the worst I’ve seen. I did send an email after waiting two weeks asking for a status - didn’t get a reply… so you’re right that they could improve on customer service.

]]> By: Larry Cobb http://www.n0hr.com/hamradio_blog/2007/09/16/ice-hot-gear-for-surge-protection/#comment-5382 Larry Cobb Thu, 20 Sep 2007 16:43:36 +0000 http://www.n0hr.com/hamradio_blog/2007/09/16/ice-hot-gear-for-surge-protection/#comment-5382 I don't doubt that I.C.E. have excellent products. But I am sure disappointed in their customer response. They seem to take forever to deliver on an order that was direct to the factory web site and don't communicate very well--and that's being generous ;). My next orders will be with DX Engineering or Polyphaser. 73! Larry - NK2X I don’t doubt that I.C.E. have excellent products. But I am sure disappointed in their customer response. They seem to take forever to deliver on an order that was direct to the factory web site and don’t communicate very well–and that’s being generous ;). My next orders will be with DX Engineering or Polyphaser.

73!
Larry - NK2X

]]> By: Scot, K9JY http://www.n0hr.com/hamradio_blog/2007/09/16/ice-hot-gear-for-surge-protection/#comment-5362 Scot, K9JY Wed, 19 Sep 2007 03:50:58 +0000 http://www.n0hr.com/hamradio_blog/2007/09/16/ice-hot-gear-for-surge-protection/#comment-5362 The really hard parts of putting up a tower are the logistics and the details. This is one of those details that are critical for the tower and parts longevity, but is a detail that can get thrown out just to get the tower up in a timely manner. It's good Steppr is recommending the protection and you're getting it installed. The really hard parts of putting up a tower are the logistics and the details. This is one of those details that are critical for the tower and parts longevity, but is a detail that can get thrown out just to get the tower up in a timely manner.

It’s good Steppr is recommending the protection and you’re getting it installed.

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